The long and short of it is this: customer service will make or break a business. Your company can offer the most prestigious products or services on the planet. And, to put it simply, it won’t mean anything if your customers don’t like you and don’t want to do business with you. We, at RDA Systems, understand how crucial excellent customer service is to our clientele, and our clients are what keep our company going.
Not all the latest technology or long-established processes are effective. They may have been efficient for someone at some time, but are they effective now? According to one article in Entrepreneur, “One of the easiest ways to botch your business’ first impression is to simply not answer your phone correctly.” Think about the last time you called a plumber or a doctor’s office and a muffled electronic voice announced: “Our Phone Menu has changed.” This usually is a warning of inconvenience and aggravation as you are immediately directed to hit “1” for this or “3” for that, followed by some propaganda about a new service, or the dreaded high call volume causing a delay for the next service representative.
Ransomware may not always be prevented, but a fast and full recovery is probable.
RDA’s Municipal and School Districts Suites are built on a foundation of Fund Accounting and set securely in the Google Cloud Platform for fast and reliable Disaster Recovery.
Think back to a time when you’ve donated to your favorite charity or non-profit. Have you ever been curious about what happens to that money once you’ve clicked the “donate now” button? In non-profit organizations, fund accounting tracks and budgets those donations allocated to specific purposes.
Keeping records is one of the most important functions in the day-to-day operation and administration of an organization. Without adequate records, decisions would be based on memory and guesswork, and having to prove the authenticity of transactions during regulatory audits … Read More