The problem with Cybersupport turned out to be site specific and not a problem with programs. However, this is a good reminder that if you do not receive a confirmation email when submitting a cybersupport request, we probably did not receive your request. Please call (800-338-4984) or email (email@example.com) us.
The Make Transaction bug related to Refund Deductions has been found and corrected. Payroll programs downloaded prior to 12/17/2014 @ 3 PM will need to be downloaded again. If you already processed updates, you need not process them again. Look for a program date of 12/17/2014 or later when downloading the payroll program.
Prayerfully, this did not cause a great deal of interruption to your busy day. I am sorry this happened at such a busy time.
We are going to review our procedures to improve our delivery of program updates.
Thank you for your patience and understanding.