Alert Update

Alert Update

The problem with Cybersupport turned out to be site specific and not a problem with programs.  However, this is a good reminder that if you do not receive a confirmation email when submitting a cybersupport request, we probably did not receive your request.  Please call (800-338-4984) or email (support@rdasys.com) us.

The Make Transaction bug related to Refund Deductions has been found and corrected.  Payroll programs downloaded prior to 12/17/2014 @ 3 PM  will need to be downloaded again.  If you already processed updates, you need not process them again.  Look for a program date of 12/17/2014 or later when downloading the payroll program.

2014-12-17_14-34-02

Prayerfully, this did not cause a great deal of interruption to your busy day.  I am sorry this happened at such a busy time.

We are going to review our procedures to improve our delivery of program updates.

Thank you for your patience and understanding.

 

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