Concierge Support
It is not just about software and technology . . . it is about the care you receive
With our online helpdesk technology, Freshdesk, we can:
· Streamline and manage all our client conversations in one place
· Enables our clients to leverage our advanced Knowledge Base
· Automate follow-ups, escalations, and time or event tasks
· Collaborate with other teams to resolve issues faster
· Engage in client conversations – anytime, anywhere
· Automate your repetitive work and save time
· and much more…
RDA offers Concierge Level Support, which is our Personal Care approach of providing client support and why our client satisfaction score consistently exceeds 9.5!
Our knowledgeable and caring client support team routinely delivers fast response and resolution times.
Just like you, we invest in the best technology to enhance the quality of RDA Concierge Support․
Learn more about how RDA Systems
Concierge Support can work for your team.
RDA Local Government ERP System
Acclaimed Financial, Procurement, Workforce, and Revenue Management Municipal Software
RDA School District ERP System
Educated choice for Financial, Procurement, and Workforce Management for K12 School Districts
Resources
6/24/2025 NEW RDA PROGRAMS RELEASED
Release notes for release 4.1.8-47064: Updates for 2025 NY State Tax and Wage Reporting Updates for 2025 VA Tax Tables. Standard deduction changed to $8750 Added an undo process for
5/9/2025 NEW RDA PROGRAMS RELEASED
New Program Release for 4.1.7-46950 Here is what to expect! Negative Revenue on journal entries will now have a warning instead of an error message Fixes for reported pay codes
4/7/2025 NEW RDA PROGRAMS RELEASED
Release notes for 4.1.6-46870 2025 941 Form Fix for IA EFW2 e-file. Added the ability to inactivate old deductions when using Mass Add Deductions using Deductions. Updated “ICMA” file for
