Greetings RDA customers! I am Mimi English. I want to take a few minutes of your time to let you know how excited I am to be taking on a new role at RDA.
As many of you know, I’ve spent most of my time in recent years working primarily on projects. I am now moving into the Customer Success Manager position. I will continue to keep an eye on your projects, but I will also be keeping an eye on you! If you have an issue, an idea, a need or you just don’t know where to turn, I’m your gal! Yes…I even want your complaints! Bring it on, I want to know all about it!
You might be thinking I’m going to be your account manager….not exactly. I won’t be out on the road much. Instead, I’ll be calling to check in on you.. If I spend my time on the road, I will lose sight of what is happening back at the office. My job will be to stay in the middle of it all, keeping track of what is going on with our customers and ensuring you are getting the information, help and feedback that you deserve. There will still be a few of my co-workers out on the road from time to time. And when they get back to the office, I’ll be sure to follow up on all the info they bring home.
One of my favorite things about working at RDA is the personal relationships I build with our customers. I am excited to have the opportunity to expand my relationship with you. So get ready, you’ll be hearing from me. In the meantime, if you need something, call me! That’s what I’m here for and I really do look forward to helping each of you succeed!