To all that shared their perspective on Customer Service, thank you! ?_Below are the highlights.
You made it clear what is important for good customer service. ?_Resolving a problem quickly is most important (84%). ?_Speaking directly with someone was a distant second (51%).
You reported three items make for not good customer service. ?_Dealing with an unpleasant person ranked highest (52%). ?_Never speaking with someone was a close second (48%). ?_ Taking too long to resolve the problem?_was third (42%).
The RDA Team will discuss the full survey results. ?_I will share with you our action items soon.
Thank you for helping us sharpen our ax.
If you are interested in the survey details, let me know.
How to Prioritize Technology Investment to Maximize Efficiency and Cost Savings
For school districts and local governments, every dollar counts. Tight budgets, growing demands for efficient services, and the pressure to modernize can make technology investments...
Read More...
