Inclement Weather Update 2014_02_13

Inclement Weather Update 2014_02_13

Due to continued winter weather conditions, the RDA Customer Care team will be WFH (working from home) again today.  The Team may be operating with limited electricity and  access to the internet.  You can use Cybersupport, email (support@rdasys.com) or the phone (800-338-4984) to make your requests known.  We will get to every request as quickly as we can.  Thank you in advance for your patience.

We are drinking our own kool-aide.  Our primary server for Customer Care is now in the cloud.  Not much will change for you.  Some of you have special firewall settings that we will require attention on a case by case basis.  If you submit a request for help via Cybersupport and have not heard from us in 3 hours, please followup with a phone call or email.

As the situation unfolds, updates will be posted via this blog.

Thank you.

Dave Davis

 

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