SEND CYBERSUPPORT TICKET

Ben Hendrickson

October 17, 2014

We discovered that when a semi-colon was used in cyber support (help desk) tickets, all text that followed the semi-colon was being omitted from the ticket. Also, when the Tab key was used in the Subject of the ticket, the ticket was not showing up at all on the call board. Both issues have been resolved.

Product Announcements

10/24/2025 NEW RDA PROGRAMS RELEASED

Release notes for release 4.1.10-47248: Added new HSA deduction type, “DIRECTD HSA” Change to the VRS DC hybrid file to eliminate the pay ID from...

8/1/2025 NEW RDA PROGRAMS RELEASED

Release notes for release 4.1.9-47140: Red Rover menu items added in Employee Absentee and new export file Removed restrictions on debit code from Cash Balance...

6/24/2025 NEW RDA PROGRAMS RELEASED

Release notes for release 4.1.8-47064: Updates for 2025 NY State Tax and Wage Reporting Updates for 2025 VA Tax Tables. Standard deduction changed to $8750...

Teresa Conville Employee Spotlight Q4 2024

Employee Spotlight: Meet Teresa Conville – A Beacon of Support at RDA Systems

At RDA Systems, the heart of our success lies in the dedication and talent of our team members. This quarter, we’re thrilled to shine the spotlight on Teresa Conville, our exceptional Client Care Specialist, whose contributions continue to make a

How to Prioritize Technology Investment to Maximize Efficiency and Cost Savings

For school districts and local governments, every dollar counts. Tight budgets, growing demands for efficient services, and the pressure to modernize can make technology investments seem daunting. Yet, when approached strategically, these investments have the potential to not only meet