SEND CYBERSUPPORT TICKET

Ben Hendrickson

October 17, 2014

We discovered that when a semi-colon was used in cyber support (help desk) tickets, all text that followed the semi-colon was being omitted from the ticket. Also, when the Tab key was used in the Subject of the ticket, the ticket was not showing up at all on the call board. Both issues have been resolved.

Product Announcements

4/7/2025 NEW RDA PROGRAMS RELEASED

Release notes for 4.1.6-46870 2025 941 Form Fix for IA EFW2 e-file. Added the ability to inactivate old deductions when using Mass Add Deductions using...

1/27/2025 NEW RDA PROGRAMS RELEASED

Release notes for 4.1.5-46763 2024 IL W2 electronic file 2024 IA EFW2 electronic file 2024 WV EFW2 electronic file Correction for “RO” record of W2...

1/10/2025 NEW RDA PROGRAMS RELEASED

Release notes for 4.1.4-46711 2025 Federal tax tables and deductions updates 2025 FICA and FICA-M wage and withholding limit updated 2024 1094/1095 B/C electronic filing...

Teresa Conville Employee Spotlight Q4 2024

Employee Spotlight: Meet Teresa Conville – A Beacon of Support at RDA Systems

At RDA Systems, the heart of our success lies in the dedication and talent of our team members. This quarter, we’re thrilled to shine the spotlight on Teresa Conville, our exceptional Client Care Specialist, whose contributions continue to make a

How to Prioritize Technology Investment to Maximize Efficiency and Cost Savings

For school districts and local governments, every dollar counts. Tight budgets, growing demands for efficient services, and the pressure to modernize can make technology investments seem daunting. Yet, when approached strategically, these investments have the potential to not only meet