SEND CYBERSUPPORT TICKET

Ben Hendrickson

October 17, 2014

We discovered that when a semi-colon was used in cyber support (help desk) tickets, all text that followed the semi-colon was being omitted from the ticket. Also, when the Tab key was used in the Subject of the ticket, the ticket was not showing up at all on the call board. Both issues have been resolved.

Product Announcements

5/08/2026 NEW RDA PROGRAMS RELEASED

Release Notes for release 4.1.16-47643: Updated MD state exemption amount for 2026 Added new field Contract Name to payroll jobs (PAYJMST) and budget prep jobs...

3/27/2026 NEW RDA PROGRAMS RELEASED

Release notes for release 4.1.15-47603: New federal 941 form and report changes for 2026 Added a balance sheet detail export (BALDET-ORDER-CSV) that will include the...

1/16/2026 NEW RDA PROGRAMS RELEASED

Release notes for release 4.1.13-47502: 2026 Federal tax tables 2026 FICA/FICA-M withholding limits/amounts 2026 GA Tax Update 2026 IL Tax Update 2026 ND Tax Update...

Teresa Conville Employee Spotlight Q4 2024

Employee Spotlight: Meet Teresa Conville – A Beacon of Support at RDA Systems

At RDA Systems, the heart of our success lies in the dedication and talent of our team members. This quarter, we’re thrilled to shine the spotlight on Teresa Conville, our exceptional Client Care Specialist, whose contributions continue to make a

How to Prioritize Technology Investment to Maximize Efficiency and Cost Savings

For school districts and local governments, every dollar counts. Tight budgets, growing demands for efficient services, and the pressure to modernize can make technology investments seem daunting. Yet, when approached strategically, these investments have the potential to not only meet