We discovered that when a semi-colon was used in cyber support (help desk) tickets, all text that followed the semi-colon was being omitted from the ticket. Also, when the Tab key was used in the Subject of the ticket, the ticket was not showing up at all on the call board. Both issues have been resolved.
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OpenRDA 3.0/Xpert programs for?_Linux?_and?_Windows?_platforms have been released to our website for downloading and installing. These programs, with a ?_released date of?_12/15/2014 and a compile date...Read More...