We have been surveying our customer for over a year now. ย We watch it daily and measure against monthly goals. ย As they say, if you want to improve something, measure it.
We have learned a great deal about what it takes to satisfy our customers. ย We are getting better. Our customers appreciate that. ย They even gave us a “100% Great” rating for all support in the busy month of January.
Going Public
I decided to go public with our ratings for two reasons:
- It raises the bar. ย By putting it out there for all to see, we are more conscious of deliverying Great service. ย We want to be held to the highest standards. ย We relentlessly strive to get better at serving our customers.
- Potential customers always ask about our service. ย And well they should. ย It is a critical aspect of our offerings. Hearing about our service from me is not as powerful as hearing about it from our users. ย Exposing our customer service ratings to everyone including our prospects is full disclosure and transparency. ย There is no smoke and mirrors.
Please keep us honest and track our score. ย Our goal is 100% great service and very satisfied customers.
