Jim Kolassa

Customer Service

Freshdesk, A Fresh Perspective On Customer Service

The long and short of it is this: customer service will make or break a business. Your company can offer the most prestigious products or services on the planet. And, to put it simply, it won’t mean anything if your customers don’t like you and don’t want to do business with you. We, at RDA Systems, understand how crucial excellent customer service is to our clientele, and our clients are what keep our company going.

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Efficient

Being Efficient Doesn’t Mean Being Effective!

Not all the latest technology or long-established processes are effective. They may have been efficient for someone at some time, but are they effective now? According to one article in Entrepreneur, “One of the easiest ways to botch your business’ first impression is to simply not answer your phone correctly.” Think about the last time you called a plumber or a doctor’s office and a muffled electronic voice announced: “Our Phone Menu has changed.” This usually is a warning of inconvenience and aggravation as you are immediately directed to hit “1” for this or “3” for that, followed by some propaganda about a new service, or the dreaded high call volume causing a delay for the next service representative.

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RDA FAMILY SPOTLIGHT: KYLE SANSING

Business Consultant and Author, Jim Collins, is quoted as saying, “Great vision without great people is irrelevant.”  We, at RDA Systems, believe that as well which is why we hire “great people” at all levels of our organization.

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Christmas

Merry Christmas

Christmas

 

From all of the staff at RDA Systems, we wish you, your families and our community a joyous and blessed Christmas season.

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What Are You Doing for Others?

Martin Luther King Jr. said, “Life’s persistent and most urgent questions is, ‘What are you doing for others?’” In November, RDA Systems had the privilege of volunteering at the Goshen Valley Boys’ Ranch in Waleska, GA, and our experience was second to none.

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Labor Day 2021

Traditionally, Labor Day pays tribute to the contributions and achievements of American workers and is observed on the first Monday of September. It was created by the labor movement of the late 19th century.   On June 28th, 1894, President Grover … Read More