User Group Meetings

User Group Meetings

User Group Meetings in VA!

We are hitting the roads of Virginia and have 3 user group meetings planned in May. Anyone and everyone is welcome to join us at one of these locations:

  • May 1st at Amelia County School Board
  • May 2nd at Northern Neck Technical Center
  • May 3rd at Warren County Community Center

These meetings are beneficial for both you as the user and us as the software provider. You get to learn better ways to solve problems and accomplish tasks, discover new features, and discuss issues you may have. We get to know you better, listen to your ideas, and learn new ways to improve our software. A successful user group meeting is one in which everyone can walk away knowing something they didn’t know when they came in.

Current users should have received an invitation to the meeting in your area. If you have not received an email but would like to attend, please let us know. We look forward to seeing you soon!

Good Friday

Good Friday

Good Friday Schedule

RDA will be closed this Friday in observance of Good Friday and in celebration of Resurrection Day.

Christ’s victory over death through the resurrection gives all of God’s people the hope and joy of eternal life.  This is reason for much celebration.

He is Risen!

And He said to them, “Thus it is written, that the Christ will suffer and rise again from the dead the third day, and that repentance for forgiveness of sins would be proclaimed in His name to all nations, beginning from Jerusalem.” (Luke 24:46-47) NASB

May you and your family be blessed this holiday!

 

 

RDA holiday hours:

Friday March 30   Closed

Wednesday July 4 Closed

 

 

The Team at RDA

IRS PAYCHECK CHECKUP

IRS PAYCHECK CHECKUP

This article was provided by the IRS e-news for Payroll Professionals

 

Join IRS on Thunderclap to Promote a National “Paycheck Checkup”


The IRS invites the payroll community to join @IRSnews to support an IRS Thunderclap campaign promoting a national “Paycheck Checkup.”

Following major tax law changes, the IRS is urging all taxpayers to check their tax withholding to ensure they have the right amount of tax taken out of their paychecks. Too little withheld could mean a tax bill or penalty. And with the average refund topping $2,800, some may prefer to get more money in their pay now.

Thunderclap is a social media platform that will automatically post a message to participants’ Facebook, Twitter or Tumblr accounts to support an initiative. To sign up for the Paycheck Checkup Thunderclap:

  1. Follow this link: http://thndr.me/7BvGKI

  2. Select “Support with: Facebook | Twitter | Tumblr.” (Choose one, then repeat the process to select more platforms or a second account.)

  3. Authorize Thunderclap to post this one-time message by clicking the “Add My Support” tab, and following the prompts to input username and password.

  4. On Thursday, March 29, at 2 p.m. EST, Thunderclap will automatically post: “IRS urges you to perform a Paycheck Checkup today to make sure your tax withholding is right for you. http://thndr.me/TRRWef” to all participating social media accounts. The link goes to the recently updated IRS Withholding Calculator.

This Thunderclap effort is part of a broader IRS “Paycheck Checkup” campaign to encourage people to review their tax withholding. The IRS appreciates your assistance and continued partnership.


 

Feedback

For more information, visit our customer service page

2017 Customer Support Statistics

2017 Customer Support Statistics

Customer service is one of our top priorities at RDA Systems. We strive to not only provide excellent customer service, but also complete each request in the most efficient way possible.

We compile data so that we can see our strengths and weaknesses and work to provide the best support possible. Below is an outline of our average customer support numbers for 2017 and first month of 2018.

 

Efficiency

From the time that a help desk ticket was submitted:

The first call back to a customer was 50 minutes

57% of the tickets were solved within the first two hours of being submitted

62% of the tickets were solved on either the first or second contact with the customer

The average time it took to complete a ticket was 4 hours after being submitted

 

Customer Service

After each contact with a customer, there is a link to fill out a survey on how we did. Throughout the year of 2017 we received these responses:

Feedback

“Very fast and efficient response!  It is nice to speak to someone who is very helpful and pleasant.  Solved my issue immediately!”

“It is refreshing to know that in this fast paced world we live in, there is a company that still believes customer service means helping the customer. All of the RDA support team deserves a “Way to Go – You Are AWESOME!” You ALL always go above and beyond. THANK YOU from the very bottom line of my payroll distribution!! 🙂 🙂 🙂 “

“RDA Customer care team are always very helpful and take the time to explain how the system works.”

“Great service as usual!”

For more information, visit our customer service page

Merry Christmas!

Merry Christmas!

Merry Christmas from RDA Systems

“For God so loved the world that He gave His one and only Son, that whoever believes in Him shall not perish but have eternal life.”

John 3:16

The true meaning and joy of Christmas is the everlasting love that Christ gives us. We at RDA pray that love and joy will be with you this holiday season and each day in the coming year. RDA hopes that y’all have a very Merry Christmas and a very Happy New Year.

Your blessings continue to allow us to serve thousands of those in need through local and international ministries. For more information on how our abundance helps those in need, please visit these web sites:

 Reformation Hope Orphanage & School 

Hands of Love Orphanage

North Georgia Pregnancy Center

Goshen Valley Boys Ranch

RDA holiday hours:

Monday December 25    Closed

Tuesday  December 26   Closed

Monday January 1           Closed

Tuesday January 2           Closed

Our best wishes for a very Merry Christmas!

The Team at RDA

Happy Thanksgiving!

Happy Thanksgiving!

Happy Thanksgiving from RDA Systems

Thanksgiving is a special holiday at RDA. Once again we have an opportunity to express our thanks to God for the many blessings He has provided, with friends, laughter, and good times. Because He loves us, we received the greatest blessing, His Son, Jesus Christ. Whom He sent on our behalf.

We are especially thankful for the opportunity to serve you. May we continue to have a flourishing and mutually beneficial relationship.

We hope the good in your life be abundant, not only this Thanksgiving but throughout the coming year.

 

RDA holiday hours:

November 23-24  Thursday & Friday

December 25-26  Monday & Tuesday

January 1               Monday

Our best wishes for a Happy Thanksgiving!

The Team at RDA